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June 27, 2013

UK employees dissatisfied with corporate smartphone experience

UK IT managers have failed to satisfy their employees' corporate smartphone experience, according to research by user virtualisation technology provider AppSense.

By Amy-Jo Crowley

The survey of 1000 end-users found that 72% of employees were restricted to corporate email out of office, having no access to applications and data.

Another 63% said that access to corporate emails on their mobiles offered a lower standard of service compared to personal emails, while they found it difficult to switch between the two.

The report also found that 40% of users feel that using their smartphone for work purposes would help make them more productive, which shows that a considerable proportion of the workforce is willing to participate in Bring Your Own Device (BYOD) policies, the company said.

In another survey by AppSense, asking100 IT managers why there is an internal drive to implement BOYD policies, just 19% believed their employees wanted to use it to make them more productive at work, while 44 % thought their employees wanted to see an increase in the choice of devices they can use.

Nick Lowe, VP of sales at AppSense, said that IT decision makers were out of touch with their employees around user experience.

He added: "Mobile technology has come on leaps and bounds in a few short years, and it is from within the consumer sphere that these advancements have been driven. Advances in traditional IT infrastructure has changed at a slower rate; however employees have become accustomed to using powerful mobile applications in their personal lives and now expect the same in a professional context.

"Implementing a strategic BYOD policy, and the right technology, is one potential method of bridging this gap between employee expectation and IT service."

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