Both organizations will use Galvanon’s Online Self-Service portal, which will offer a number of services to patients from the convenience of their home or office. Galvanon’s Online BillPay will allow patients to check balances and pay fees via the internet, improving each organization’s revenue cycle and cash flow through the timely collection of fees.
The portal will also give patients the ability to request appointments by indicating their availability and the appointment type. Once the appointment time is verified, patients will receive confirmations electronically, which helps to eliminate the time and hassle associated with phone tag and voice mail.
Raj Toleti, president of Galvanon, said: These clinics join the ranks of highly esteemed practices that have successfully used self-service technology to improve the patient experience. Both Vanguard and Medford strive to be leaders in their fields. By implementing self-service solutions, they will continue to support this mission while providing exemplary service to patients.
