Tuxedo Money offerings, a UK-based provider of prepaid card services, has outsourced over 50% of its IT function to MSM Software to improve the efficiencies of its IT department and customer support operation.
MSM Software, which joined with Tuxedo will act as an extension of Tuxedo’s IT team, offering first line support to corporate customers, second line support to call centres, troubleshooting and co-ordination of all other tech suppliers.
Following few months working with Tuxedo, MSM Software will be offering the extended service to other customers. MSM’s business process outsourcing service has been designed to add value to an organisation’s IT service management structure.
David Monty, IT and operations director at Tuxedo, said: “We have been working with MSM for four years and have always been impressed with the company’s commitment to our organisation.
“The team at MSM are highly skilled IT professionals, with a deep understanding of our unique needs so, after reviewing existing infrastructure and processes relating to our IT management, it felt like a natural progression to ask MSM to work with us on a larger scale. With MSM’s expertise and proven track record, I’m confident that we will see a tangible return on our investment”
Thomas Coles, managing director of MSM Software, said: “With many organisations focusing on core business issues to remain competitive in a challenging climate, IT operations often take a back seat. Yet a proficient IT service management structure is an underlying business critical requirement – and one which many organisations struggle to maintain in-house, without the expertise or man-power available.”