As part of the arrangement, all of ABN Amro’s Dutch accounts will be converted to TS2, a multi-currency and EMV-compliant processing system created by TSYS, which are planned for the first and second quarters of 2005 at the TSYS’ new European Data Center in Knaresborough, UK.
Additionally, TSYS will provide customer care services on behalf of ABN Amro by managing a customer contact center in the Netherlands. The center will support full end-to-end customer service, including general customer service queries, application processing, chargebacks and dispute handling, fraud and collections. The TSYS Operational Services Center is located in Barneveld and opened earlier this month.
