The warranty chain management solution, which was up and running in eight weeks, helps Trane quickly identify product quality and warranty-related issues through automated early detection and root cause analysis.
After correcting any current issue detected by the solution, manufacturing teams at Trane can pass the information on to the design or engineering teams to help avoid problems in future products, as well as to vendors and suppliers to help improve long-term product reliability. Through this process, the solution can offer reduced warranty costs, improved product development, sourcing and manufacturing processes, and better customer satisfaction.
In addition, the PolyVista and HP offering frees Trane’s business users from dependence on IT or statisticians to analyze warranty and quality data as it provides both technical and non-technical Trane employees with a means to analyze disparate data sources using high-end analytics and text mining.
