The Hanover’s agent partners can now conduct claims, billing and policy inquiries for both personal and commercial lines business without logging out of their system. In addition, agents can bridge policy information from The Agency Manager directly to The Hanover’s point-of-sale system for endorsements.
The capability is made possible through a partnership with IVANS Transformation Station, the industry’s managed internet data exchange for insurance real-time transactions, using ACORD XML standards.
The Hanover is dedicated to providing agent partners the technology and service capabilities to make it easier and more profitable for them to do business, said Sean Sweeney, assistant vice president of agency automation at The Hanover. Offering agents the capability to conduct business in real-time using Transformation Station is yet another step toward that goal.
Conducting policy inquiries through Transformation Station has made our job easier, said Ann Kulper, of Nulty Insurance. Now, with just one click we can access current billing information while we are on the phone with our clients, instead of putting clients on hold to call the billing department.
