Telefónica Global Technology (TGT) will update its global applications environment with HP’s Enterprise Applications Services. This update hopes to improve customer services and achieve the ‘Digital Telco’ transformation.
Consultants from HP Madrid and León will review Telefónica’s existing processes and implement improvements using a new methodology to establish security, reliability and flexibility for future updates.
The project includes migration to SAP ECC 6.0, in addition to the rollout of SAP Business Warehouse, Process Integrator, Supplier Relationship Management, and Revenue Management and Contract Accounting modules.
"Updating our global applications environment is the most important and most strategic project for TGT in 2014," says Juan Pedro Gravel, CEO, Telefonica Global Technologies. "What makes it more complex is that we also need to establish a methodology for future updates. We selected HP, not only because of our strong existing relationship, but because of the company’s experience and expertise in large-scale implementations."
"TGT was looking for a partner with technical quality and the flexibility to adapt to continuous changes," says Paco Armesto, applications and consulting manager, HP. "HP’s experience will enable TGT to manage the increasing complexity of its applications and improve service availability."
