In an effort to better support its customers, help ensure compliance and business continuity, and improve the storage and archiving of important retirement benefits information, Texas County and District Retirement System (TCDRS) digitized all their customer account information and is electronically capturing new documents for this $17 billion statewide public-employee retirement system serving more than 180,000 active, retired, and former employees of participating Texas counties and districts.
The new enterprise content management system, built on IBM FileNet P8 Content Management software, will also serve as the foundation for a new advanced retirement system architecture that includes business process reengineering and enhanced customer relationship management to further improve services delivered to customers and at the same time improve the efficiency of TCDRS operations.
