Tellme, a provider of voice services and a subsidiary of Microsoft, has introduced three core speech and network technologies that advance its platform for cloud-based voice services.
Microsoft claims that the new technologies reduce costs for enterprise customer service while enabling a smarter caller experience. These advancements include the rollout of a VoIP carrier service that reduces customer transport costs, advanced speech services that improve automation of customer service calls, and a new voice font technology that delivers a natural text-to-speech experience.
According to Microsoft, the new speech services are a result of collaboration between Tellme and Microsoft’s speech components group. These jointly designed technologies will be leveraged to advance natural user interfaces across Microsoft products to benefit billions of customers worldwide. In addition, Tellme is using these technologies to power its mobile services.
Jamie Bertasi, senior director of business solutions at Tellme, said: Our goal is to provide enterprises with technology that improves their customers’ experience, while affording them the ultimate financial flexibility when deploying voice services. From initial deployments we’re seeing impressive cost savings and results that we’re sure our customers will be excited about.
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