View all newsletters
Receive our newsletter - data, insights and analysis delivered to you
  1. Technology
July 22, 2010

TeleTech enters into strategic alliance with Lithium Technologies

To combine customer networks with traditional customer relationship management offerings

By CBR Staff Writer

TeleTech, a business process outsourcing (BPO) company, has entered into a strategic alliance with Lithium Technologies, a provider of Social CRM, to develop a fully integrated offering for serving the social customer.

The company said that the new offering will combine customer networks with traditional customer relationship management offerings, and ensures a positive end-to-end customer experience.

According to TeleTech, the new offering will include four components to bridge the gap between social media channels and traditional contact centre channels.

The company claims that the four components – Social CRM Professional Services; Hosted Customer Network; Social Interaction Centre; and Social Knowledge Services will enable customer reference selling, better brand control and extend the reach of customer services.

Michael Fauscette, vice president for Software Business Solutions at IDC, said: "Customers are more empowered than ever before. Social web channels have given anyone with a broadband connection the ability to collaborate with peers and find information by themselves.

"This partnership will integrate Lithium’s social platform with TeleTech’s customer management expertise and skills to enable companies to deliver the new social customer service capabilities that the social customer requires."

Content from our partners
Unlocking growth through hybrid cloud: 5 key takeaways
How businesses can safeguard themselves on the cyber frontline
How hackers’ tactics are evolving in an increasingly complex landscape

Websites in our network
Select and enter your corporate email address Tech Monitor's research, insight and analysis examines the frontiers of digital transformation to help tech leaders navigate the future. Our Changelog newsletter delivers our best work to your inbox every week.
  • CIO
  • CTO
  • CISO
  • CSO
  • CFO
  • CDO
  • CEO
  • Architect Founder
  • MD
  • Director
  • Manager
  • Other
Visit our privacy policy for more information about our services, how New Statesman Media Group may use, process and share your personal data, including information on your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.