View all newsletters
Receive our newsletter - data, insights and analysis delivered to you
  1. Technology
October 24, 2008updated 06 Sep 2016 2:53pm

NHS Lothian aims to improve contact centre service with Telephonetics

Telephonetics, a provider of speech recognition and voice automation systems, has won a new contract for its Contact Centre system from NHS Lothian.

By CBR Staff Writer

The system will be used by multiple NHS Lothian departments, each with individual requirements for call handling, to improve the service provided to callers.

According to Telephonetics, NHS Lothian has already implemented its ContactPortal and Result solutions (for internal operator services and automated medical results provision) and is now employing Telephonetics for help in improving the service offered to callers in staff bank, eHealth (IT), patient appointment booking service, poisons information service and the estates help desk.

These departments will all use the Contact Centre solution for their main business calls. Each department has problems with missed and busy calls and the Contact Centre will be used to address these issues.

Mark Holmes, director of sales at Telephonetics VIP, said: The provision of our Contact Centre solution to NHS Lothian is an important contract win for Telephonetics, highlighting the cross-selling opportunities available in the NHS, both in terms of the products we provide and the number of departments that benefit from our solutions. Telephonetics looks forward to working even more closely with NHS Lothian to improve the service provided to all its callers.

Content from our partners
Unlocking growth through hybrid cloud: 5 key takeaways
How businesses can safeguard themselves on the cyber frontline
How hackers’ tactics are evolving in an increasingly complex landscape

Websites in our network
Select and enter your corporate email address Tech Monitor's research, insight and analysis examines the frontiers of digital transformation to help tech leaders navigate the future. Our Changelog newsletter delivers our best work to your inbox every week.
  • CIO
  • CTO
  • CISO
  • CSO
  • CFO
  • CDO
  • CEO
  • Architect Founder
  • MD
  • Director
  • Manager
  • Other
Visit our privacy policy for more information about our services, how New Statesman Media Group may use, process and share your personal data, including information on your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.