Teleperformance, a provider of outsourced CRM and contact centre services, has acquired 100% of the equity of UK-based beCogent, a provider of contact centre offerings.
beCogent has around 3,000 employees at its four call centers in Airdrie, Erskine, Kilmarnock and Glasgow and forecast 2010 revenue of approximately £50m.
The company is based in Scotland and has experience in numerous industry sectors, with an emphasis on the retail, financial services and telco/ISP industries.
Teleperformance said that this acquisition will expand its footprint in the UK and position them to serve all parts of the UK more effectively.
Teleperformance UK chief executive and chairman Jeff Smith said that the company is happy to expand its footprint in the UK and to gain a strong foothold in Scotland.
"We plan to use the combined strength of beCogent and Teleperformance Group to develop yet more strongly our UK presence, taking advantage of our incomparable strength across both our onshore and offshore networks," Smith said.
