Our experience of MCI Communications Corp’s MCI Mail service makes us feel that it has a quite impressively user friendly interface, whereas we find it difficult to believe that British Telecommunications Plc’s Dialcom – or good ol’ Telecom Gold – is really quite as user-hostile as it appears, so having hit a snag in MCI and keyed help at the prompt, and got a couple of screens of useful information ending with two phone numbers and a further option to key at the prompt, we wondered what Gold came up with if you keyed help – here is the answer Top-level directory not found or inaccessible. HELP*>help_index.HELP (help:189).