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January 8, 2009

TechTeam renews contract with Ford

To provide support services for Ford's IT infrastructure

By CBR Staff Writer

TechTeam Global, a US-based provider of information technology, enterprise support and business process outsourcing services, has renewed its global single point of contact contract with Ford Motor, to provide support services for Ford’s IT infrastructure.

TechTeam is expected to provide service desk, deskside support, service management, infrastructure management, and identity and access management services for Ford Motor in North America, western Europe and Asia, including a recent expansion into Australia and New Zealand.

TechTeam said that it will leverage additional blended-shore delivery from the Philippines and Romania to enable the best possible balance of service and value. The renewal of TechTeam’s support services enables Ford end users and suppliers to rely on a single point of contact for the resolution of IT support incidents, which are resolved, tracked and analyzed using common global best practices, added TechTeam.

Gary Cotshott, president and CEO of TechTeam Global, said: TechTeam has had a 29-year partnership with Ford. This close collaboration allows us to continue bringing the most effective support services to Ford, in this case by leveraging our operations in the Philippines and Romania to provide lower cost service delivery.

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