Tech Mahindra will assist BT in accelerating BT Group’s transition to the platform-based services strategy focused on improving its customers’ experience of right first time and cycle time. Radically reducing the systems estate and significantly simplifying the customer experience will be the key outcomes.
BT and Tech Mahindra are currently in a planning phase for the project and more details will be announced at the appropriate time.
Tech Mahindra and BT Group have worked together for over 20 years on a range of projects in IT, infrastructure and BPO which have proved very successful for both parties. The proposed deal builds upon and strengthens the productive working relationships developed during that time.
