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May 10, 2009

Taiwan government selects IBM to build taxation service system

The new system is expected to deliver cost savings through improvements in taxation processes

By CBR Staff Writer

Taiwan government has selected IBM to help build a smart taxation service system. As part of IBM’s collaboration with Ministry of Finance, the ministry’s Financial Data Centre has completed the first phase of the taxation information system integration and reengineering project, which was kicked off in 2007.

The taxation information system integration and reengineering (TISIR) project is expected to deliver cost savings through improvements in taxation processes, service delivery and by building a cost-efficient data center. To provide the next-generation taxation service in Taiwan, Financial Data Centre (FDC) will implement a system infrastructure for the launch of e-tax filing service 2010.

FDC’s TISIR project comprises three phases: planning (two years), deployment (three years) and operational support (five years). More than 300 staff from FDC and relevant tax collection agencies are involved in this initiative.

To ensure project success, IBM has outlined implementation strategy focused on: expanding online tax filing services; enabling inter-agency collaboration: reforming the taxation process: deploying event-based risk management mechanism providing taxpayer-centered, centralized information; and establishing a centralized taxation information platform and database.

Paul Liu, executive of global business services and partner of IBM Taiwan, said: FDC’s data center is the largest in Taiwan. The sheer scale and complexity of its infrastructure calls for cross-department collaboration within the government and support of a large and capable workforce. The upgrading of the finance information system is complicated and the process needs to be well managed as the system is closely linked to the well-being of the Taiwan public.

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