German IT services and consulting company T-Systems has partnered with SAP to launch Premium Access for SAP Solutions, a new collaboration model built on the Run SAP methodology for application operations.
The new model provides benefits to ICT service providers’ customers who rely on SAP Enterprise Support or SAP Product Support for Large Enterprises services.
The new premium-level collaboration model will further enhance the reliability and stability of software applications, said the company.
T-Systems head of Production and member of the Board of Directors Ferri Abolhassan said the new model will allow the company offer its customers a improved security.
"Premium Access for SAP Solutions increases system uptime and boosts solution reliability,"Abolhassan said.
The two companies work together to offer worldwide support as part of T-Systems’ Premium Access for SAP Solutions.
The new partnership between T-Systems and SAP also includes service levels for critical installations as well as a portfolio of proactive measures designed to avert critical incidents before they occur, enhancing the stability of SAP applications in operations while covering all the requirements of T-Systems’ customers at all times.
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As part of this new offering, T-Systems and SAP will continue to engage in cooperative development efforts and knowledge-sharing between support experts of both companies.
SAP Technology Services Global Delivery Unit at T-Systems vice president Christoph Hermann said in conjunction with the new and improved integrated approach to SAP support, the company can now increase customer satisfaction further.
"Premium Access for SAP Solutions built on Run SAP operations represents a new standard in collaboration between us as a provider, our customers and SAP," said Hermann.
