Personal computer manufacturers are hoping that a new program, SystemWizard, designed to enable users to troubleshoot and fix common problems under Windows95 and Windows NT, will slow the relentless growth in demand for help desk services. SystemWizard, from SystemSoft Corp, Natick, Massachusetts will be pre-installed by AST Research Corp and Digital Equipment Corp from the fourth quarter, and DEC and Wang Laboratories Inc will include SystemWizard as part of their service. If a problem cannot be solved locally, SystemWizard Client automatically contacts a remote SystemWizard Server at the technical support center of the Client supplier, without user intervention. SystemSoft has also signed with Lotus Development Corp to integrate Lotus Service Group’s service and support knowledge base on use of Lotus products into SystemWizard.
