Once executed, this contract will be the largest, new single contract for Synstar in the last three years and increases the group’s exposure to the fast growing European travel market.
Galileo has been a Synstar customer since 1998 and by extending its existing European contract has strengthened its relationship with Synstar. With effect from 1 April 2001, Synstar will provide Galileo with specialist maintenance, installation and refurbishment services in the UK. This new three-year deal is in addition to an existing European contract that covers IT services for Galileo in 11 other European countries. That latter contract has also been extended for a further two years.
Galileo provides travel agencies, corporate travel managers and Internet users with the ability to book travel by accessing schedule, availability and pricing information for more than 500 airlines and all the major hotel chains, car rental companies and cruise lines. Galileo attributes much of its considerable success to the quality of its information technology systems. Galileo’s Data Centre in Denver, Colorado, handles 7,700 messages per second during peak periods and a total of 255 million information requests each day.
According to Donna Neale, Galileo’s director, Customer Service Delivery for Europe, Middle East and Africa, The delivery of efficient, effective and quality IT customer services and support throughout Europe is a critical requirement at Galileo and one that drives our business. Synstar has consistently demonstrated that it is able to support Galileo in these goals and I am delighted that we have extended our relationship with Synstar.
Richard Ferre, Chief Executive of Synstar comments: We are naturally very excited by this new piece of business. It underlines the quality of the relationships we build with our clients and the considerable potential for further growth therein. We look forward to working closely with Galileo over the next three years and beyond.
