Swinton currently connects its branches to its core network via a dial-up broadband service, which restricts the speed with which it can provide customer quotations, impacting upon customer service.
To enhance Swinton’s service, Thus will provide a next-generation network to carry all data traffic, connecting office headquarters, branches, call centers, distribution facilities and data centers. Thus says that this will provide the insurer with round-the-clock, any-to-any data and VoIP communications, while increasing the speed at which its employees can provide insurance quotes and proposals.
Phil Male, COO for Thus, commented, High-speed internet has revolutionized the personal insurance industry, dramatically enhancing the transaction process from start to finish. Customers now expect real-time responses to their insurance-related questions so it is imperative that the Swinton Group’s communications infrastructure is able to deliver on these requirements.
The main network will consist of two 100Mbps internet connections with Ethernet access, allowing Swinton to accommodate present and emerging bandwidth-hungry services and applications. Swinton will eventually be able to converge all its existing data and voice traffic onto this one network, and support long-term company growth. This will assist the insurer in managing ongoing costs and simplifying operations, while meeting growing customer demand.
