The partnership underscores Support.com’s commitment to partnering with industry leaders for the delivery of integrated enterprise solutions that reduce operating costs and increase productivity. The software alliance covers joint marketing and product integration activities.
Support.com’s software complements PeopleSoft’s customer relationship management solutions by providing timely, personalized and accurate resolutions to technical problems across applications and systems. This allows PeopleSoft customers using Support.com software to realize significant cost savings and increased productivity by maximizing uptime of critical applications across an enterprise and reducing the need for costly telephone or other live human support.
PeopleSoft handpicks Alliance partners to provide the best solutions for our customers and their employees. Our objective is to have our solutions work collaboratively and ensure they are completely customer-focused, said Barbry McGann, vice president of Product Strategy for CRMXe at PeopleSoft. By partnering with an innovator like Support.com, PeopleSoft is able to offer enterprise customers a range of well-integrated solutions that meet their specific needs.
In today’s business environment, companies using CRM software are looking not just for a whole view of their customer, but a way of resolving customer issues quickly and easily, said Bruce Mowery, vice president of marketing for Support.com. Support.com’s Resolution Suite is the perfect complement to PeopleSoft 8 CRM. Consistent with PeopleSoft’s customer-centric application, Support.com provides a highly personalized solution to technical problems. We’re looking forward to working with PeopleSoft to optimize delivery of our solution for customers.
SOURCE: COMPANY PRESS RELEASE
