According to Kaseya, the solution’s web-based management console gives the company the ability to remotely maintain the distributed systems from a network operations center (NOC) in Nova Scotia, Canada, providing a centralized IT management framework that technicians can use to update system software and resolve help desk issues. As a result, Taco Del Mar cashiers have reliable access to the point-of-sale (POS) systems during business hours, allowing them to provide consistent service to its hungry customers.
Kaseya agents are built directly into each Subtotal Supreme POS system before it is shipped to a new Taco Del Mar restaurant. Once the terminal goes online, technicians have visibility into and control over the system without having to manually create a session each time. This allows the technicians to remotely push out software updates and troubleshoot availability and performance issues, providing reliable availability of the company’s POS systems and ensuring consistency throughout the Taco Del Mar franchises, said Kaseya.
Kaseya claims that its solution has also provided a valuable training tool for cashiers. Subtotal POS representatives can take control of a POS system in a new franchise and walk employees through the process of taking an order, registering it on the touch screen, taking payment and making change. The cashiers can simply stand in front of the system and a speaker phone, watching the cursor move through each feature.