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August 30, 2009

Steria wins managed services contract from SFR

SFR aims to improve operational performance and optimise costs

By CBR Staff Writer

Steria, a provider of IT enabled business services, has won four-year managed services contract with telecommunications operator SFR, for entire mobile information system. The contract worth about €100m, is aimed at improving SFR’s operational performance and at the same time optimise costs.

Under the contract, Steria would take on the overall management of the IT production of the operator, covering all the front office applications (sales and subscriptions, CRM tools, marketing, invoicing) and back office (administrative and financial applications, SAP, network applications, corporate tools).

Steria said that its global delivery resources will be coordinated with the teams on site. This organisation, to which will be added a mirror governance team between Steria and SFR, is proof of the commitment of both parties in this partnership. The common aim is to transform and rationalise the IT system.

Emmanuel Erba, purchasing director of IT systems and services at SFR, said: We chose Steria for its ability to assist and speed up our transformation, while making considerable commitments for an entire area and in a standardised manner. This should enable us to increase our agility in managing our IT system and make real economies of scale, which are vital for our future investments.”

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Oliver Vallet, CEO of Steria France, said: Signing such an important contract with a company like SFR confirms Steria’s capacity to assist such large clients in a transformation project, and demonstrates the relevance of our strategic direction.

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