The Interactive Intelligence software, first released in 1997 and today in use by more than 800 companies worldwide, was designed to enable businesses to set up cost-effective, multimedia contact centers. The software provides applications such as skills-based routing, interactive voice response, auto attendant, fax-on-demand, unified messaging, desktop soft phone, screen pop, Internet text chat, Web call-back and more.
The inclusion of the Interactive Intelligence software in our portfolio strategically positions us as a provider of Internet-enabled multimedia contact center technology, Joni Lindquist, vice president of marketing for Sprint, said. This product line allows us to offer cost-effective bundled customer interaction solutions to small- and medium-sized business customers in areas where we offer local telecommunications service.
Sprint’s local telecommunications division operates in 18 states nationwide and has a team of skilled sales specialists and engineers that will sell the software and provide installation and maintenance expertise.
Sprint’s extensive network and experienced engineering staff will quickly give customers access to the best communications technology backed by one of the most reputable resellers in the industry, Darren Gill, director of channel development for Interactive Intelligence, said. We’re excited to give so many new customers a vastly improved alternative to the sort of proprietary, disparate communications solutions that have contributed to poor customer service.
