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October 27, 2010

xMatters adds new features to on demand platform fall release

High severity incidents reduction and delivers one touch collaboration

By CBR Staff Writer

xMatters, the relevance engine company, has added new features in the fall product release of the xMatters on demand platform, which provides clients with a cloud-based service for hosting xMatters relevance engines and communication services.

The company said with the fall release, its clients will be able to pick teams of people based on location, skills, rosters or other factors and automatically connect them with one another for immediate voice collaboration.

The service, xMatters (find you) conferencing, enables incident managers to locate and pull the right people into a conference bridge or other voice collaboration service, while enabling relevance engines to look up contact information and notify personnel resulting in immediate collaboration.

xMatters vice president of Client Assistance Nick DeSimone said their service removes all of the wasted time it takes to locate people, send out conference bridge information, hope that they have received the communication, remember the long dial strings and join quickly.

xMatters VP of product management Doug Peete said the new mobile capabilities provide the most comprehensive communication engine for their on demand clients.

"The ability to communicate quickly, clearly and effectively in any situation saves our clients significant capital and also protects their employees, customers and their brand," Peete said.

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Additional features include streamlining user interactions to quickly build, initiate and send personalised alerts to the masses, and improved ability to select personnel using Web 2.0 reporting technologies to assist in finding the right people.

The company said these new and enhanced features will be available to clients utilising the on demand version of the xMatters (alarmpoint) engine, xMatters (incident) engine, and xMatters (business continuity) engine.

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