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September 25, 2008

Unilever implements RealDialog from Astute Solutions

Astute Solutions, a developer of customer service and knowledge management software, has announced that Unilever has implemented its RealDialog knowledge management solution and the RealDialog Agent Assist tool.

By CBR Staff Writer

According to Astute Solutions, Unilever has selected RealDialog for its ability to provide contact center representatives with rapid access to the information they need to answer consumer questions.

RealDialog is a conversational knowledge management solution that delivers a clear and specific answer to a user question asked via a company’s web site, intranet portal, contact center, email, chat, or other channel, the company said. Leveraged in the contact center, RealDialog Agent Assist expedites call processing and issue resolution.

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