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May 14, 2009

SunGard launches Investran CRM service

It enables users with timely access to investor, investment and fund information

By CBR Staff Writer

SunGard has launched Investran CRM, a web-based customer relationship management service designed for private equity and other alternative asset managers.

According to the company, integrated with its Investran Accounting, a portfolio and investor accounting and private equity fund administration system, Investran CRM helps organizations attract, service and grow client relationships while helping decrease operational risk. The launch comes with the release of the latest version of Investran 6.0.

Through the integration with Investran Accounting, Investran CRM also helps unify front-, middle- and back-office operations and simplify workflows between teams. The system is expected to provide users with timely access to investor, investment and fund information, including transactional data that feeds capital accounts, schedules of investments and portfolio returns. Access is provided through a browser-based front-end, the company said.

The company also said that the integration also allows users to leverage real-time accounting data to produce on-demand performance reports internal rate of return’s and time-weighted returns, helping provide responses to incoming investor inquiries.

In the front-office, Investran CRM facilitates investor communications, deal and pipeline management, and activity tracking and reporting. The system offers a user interface, the ability to assign customized business rules, 360 degree relationship management capabilities and search tools. This gives users control over how data is viewed, captured and reported, enhancing the overall user experience and helping increase productivity. Investran CRM is available as both a hosted or locally-installed application. Investran CRM is deployed via SunGard’s Infinity platform as software-as-a-service.

Jose Sinai, president of Investran business unit at SunGard, said: The launch of Investran CRM demonstrates our commitment to supporting customers’ changing needs, and helping them simplify and streamline operations. It is important for firms to reduce cost and complexity wherever they can, focusing resources on investors’ needs and on building and maintaining client relationships. By bringing front-, middle- and back-office users together, Investran provides a common frame of reference for all users to communicate with each other, their investors and their investments.

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