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November 5, 2009

SonicWALL to integrate its GMS with ConnectWise PSA software

Web services API to facilitate integration between Global Management System and other management consoles

By CBR Staff Writer

SonicWALL said that it working with ConnectWise towards deeper integration between the SonicWALL Global Management System (GMS) and ConnectWise Professional Services Automation (PSA) Software.

According to SonicWALL, PSA will leverage the web services application programming interface (API) which is part of the upcoming 6.0 release of GMS. Via the web services API, GMS will serve up additional periodically scheduled SonicWALL-specific XML reports to PSA, which will associate the reports to specific customers, bundle SonicWALL reports with reports from other sources, thus – offering insight into network usage behavior to the customer.

In addition, GMS will provide detailed company and device information to the customer relationship management portion of PSA allowing the IT service provider customer to tie SonicWALL devices to company accounts. Thirdly, it will be possible for GMS alerts to trigger the automatic creation of trouble ticket in the service board part of PSA. GMS can generate many different types of alerts, the company said.

Reportedly, the web services API is one of new features available in the upcoming GMS 6.0 release. With GMS 6.0, the company extends appliance management beyond network security and secure remote access to encompass email security and continuous data protection, thereby enabling enterprises and MSPs to centrally manage an distributed SonicWALL security infrastructure.

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Features added in GMS 6.0 may include Application Firewall reporting, an enhanced web services API to facilitate integration between GMS and other management consoles and enterprise applications which increases the productivity of the internal IT staff. In addition, it also supports SonicOS 5.5 extending GMS capabilities to a wider range of UTM appliance features, the company said.

Jan Sijp, director of policy and management at SonicWALL, said: Managed service providers and other IT solution providers use Professional Services Automation tools, such as ConnectWise PSA, to improve efficiencies in the operations of their business. It is important that SonicWALL GMS interoperates with these other applications and this is why we developed the new Web Services API.

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