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December 7, 2010

Service-now.com releases SaaS for Runbook Automation in the cloud

New software development lifecycle management and runbook automation apps

By CBR Staff Writer

Service-now.com, the creator of modern Software-as-a-Service (SaaS) for IT service management (ITSM), has delivered cloud computing management from the cloud with the release of SaaS for runbook automation and IT process orchestration.

The Fall 2010 release includes the new software development lifecycle management and runbook automation applications, as well as updates to IT cost management and project and portfolio management.

Service-now.com Runbook Automation extends the same graphical workflow engine that underpins the Service-now.com platform to automate tasks across all types of infrastructure elements such as applications, databases and hardware, the company said.

The company claims that this capability, also known as IT process orchestration, dramatically reduces the time to execute defined processes and helps deliver extremely fast and predictable IT service results.

The Fall 2010 release includes a process pack for VMware provisioning that integrates with the vCenter API.

Service-now.com senior product marketing manager Craig McDonogh said once the new release is ready, it would be automatically distributed using runbook automation workflow and the CMDB is updated.

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Service-now.com Software Development Lifecycle Management extends release management capabilities to deliver high-quality software releases that meet customer needs and require less post-release support.

This new application manages the complete software development process including enhancement request and defect prioritisation, definition of release content and tasks, testing and release to production.

It natively supports Waterfall and Scrum methodologies, and can be customised to support other development methodologies, the company said.

Service-now.com also updated its IT cost management application which now includes labour costs, in addition to CI costs, for true cost capture, show back or charge back, accurate IT budgeting and real-time access to service delivery costs.

Additional process packs for task automation are planned for the Service-now.com Winter 2011 release, said Service-now.com, which provides easy-to-use runbook automation, integrated with IT process management, for the delivery and management of external cloud and private cloud services.

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