Oracle has released the Oracle RightNow Cloud Service to automate the management and deployment of complex business policies required to support customers.
The company claimed that the application allows users to solve customer issues supported by complicated business rules by managing policies and updates.
The new application will allow businesses to solve customer inquiries accurately in real time with up-to-date and contextually relevant information across devices.
Oracle group vice president for Products, David Vap, said that with the Oracle RightNow Cloud Service, organisations can respond to customer needs and fast-changing business policies.
"Whether public or private sector, Policy Automation within Oracle RightNow Cloud Service helps organizations more easily support their policy strategies by simplifying policy creation, maintenance, auditing and self-service access," Vap said.
"These capabilities help to reduce operational costs while at the same time providing a consistent, transparent experience for the customer."
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