After a review earlier this year on consumer contract terms, Ofcom has found issues with communication providers complying with rules and the potential for consumer harm.
The review looked at 1,644 complaints about changes to terms and conditions about contracts. Consumers said that were not told about the potential for prices to rise in their fixed contracts.
Ofcom will consider if price variation in fixed term contracts are appropriate. The UK watchdog will also look at transparency and information provided to consumers about price variation when first signing contracts.
"Ofcom understands the frustration that consumers feel when faced with price rises in what they assume to be a fixed contract with a fixed price," said Claudio Pollack, Ofcom’s consumer group director.