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February 23, 2015updated 10 May 2022 9:51am

Norton update named as culprit in Internet Explorer crash

Update was intended to improve the stability and reliability of PowerPoint.

By CBR Staff Writer

An overnight update to Norton Internet Security (NIS) resulted in Internet Explorer 11 crashing during the weekend.

Following the crash, angry users took to Norton’s page to vent their anger.

Norton user Sunfox said: “Running NIS on Windows 7 Pro 64-bit with IE11 (latest updated). Sometime this evening, IE11 started crashing.

“In fact, it crashed an already-open browsing session, and now trying to start it up just instantly causes a “Internet Explorer Has Stopped Working” error.

“Tried resetting IE11 settings to default. No change. Tried running IE11 in no-addons mode.”

Later in the post Sunfox claimed that after uninstalling NIS, internet explorer started working again, which indicated that Norton was responsible for the issue.

However, Norton employee Nikhil_CV responded: “Kindly run manual live update (right click on Norton icon on tray notification area > ‘Run live update ‘).

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“Kindly stop using work-arounds.”

This problem affected selective Symantec and Norton Endpoint Protection (SEP) 12.1 and certain SEP RU2 customers who received the IPS definition. However, it did not affect customers using Norton Antivirus or other Symantec solutions, reported The Register.

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