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April 7, 2009

NMHG selects IBM to streamline business process

Eliminates manual work of preparing microfilm cards with IBM enterprise content management software

By CBR Staff Writer

NACCO Materials Handling Group, a lift truck manufacturer, has turned to IBM to improve its worldwide access to business information, better address its compliance requirements and streamline business process.

IBM claims that, using its software, NACCO Materials Handling Group (NMHG) was able to reduce the time to retrieve and manage documents, such as engineering drawings and legal contracts, from 30 days to one day, improving the productivity of its global teams with operations in 14 countries.

According to IBM, prior to the implementation, NMHG managers kept manual copies of all documents and legal contracts in various locations and it was not uncommon for an employee to spend hours searching for a specific document. With the IBM enterprise content management (ECM) software, all manual work of preparing microfilm cards was eliminated and company engineers were able to access the drawings instantly on their desktop computers.

IBM said that its solution is helping NMHG to maintain its regulatory compliance requirements by storing finished finance reports and supporting records for proper retention in a central ECM repository. NMHG is now able to access signed copies of important critical business documents, such as contracts, and provide reminders to contract owners as expiration dates approach.

Gidu Sriram, director of IT applications at NMHG, said: In our work environment, we are constantly trying to reduce cycle times, and we were able to reduce ours from 30 days to implementation the very next day. This was a significant change that enabled us to respond more quickly to user demands, gain control over our information and become more efficient with our business processes.

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