View all newsletters
Receive our newsletter - data, insights and analysis delivered to you
  1. Technology
  2. Software
February 25, 2009

MSXI selects ETL as European DMS data collection service partner

To enable dealers to create touch points with customers

By CBR Staff Writer

MSX International, a provider of outsourced business services, has selected ETL, a provider of data integration services, as its European dealer management system data collection and distribution service partner.

Under the terms of the agreement, the two companies will integrate MSX International’s (MSXI) Automotive Business Processing Outsourced (BPO) applications services with ETL’s Transformation Manager automotive framework, which is a web-based system that provides a direct interface to dealer management systems (DMS) in Europe, said MSXI.

MSXI also said that it will use ETL’s data extraction capabilities to access dealer client information such as service records, bookings, parts sales invoices, and new and used car sales information.

According to MSXI, this information will be used to drive its customer lifecycle management programs, which enable dealers to create touch points with customers during the ownership of their vehicles, and create and retain long-term, loyal customers. The data is also expected to be used in conjunction with MSXI’s Dealer – Sustain Service Profits application and training programs to develop dealer personnel and increase service profitability.

Peter Leger, president and CEO of MSXI, said: The ability to access dealer data in an efficient manner is critical to improving the customer experience and dealer profitability. However, integrating original equipment manufacturer dealer networks can be a challenging issue, particularly since the IT infrastructure used by dealers often varies widely.

Content from our partners
Rethinking cloud: challenging assumptions, learning lessons
DTX Manchester welcomes leading tech talent from across the region and beyond
The hidden complexities of deploying AI in your business

Websites in our network
Select and enter your corporate email address Tech Monitor's research, insight and analysis examines the frontiers of digital transformation to help tech leaders navigate the future. Our Changelog newsletter delivers our best work to your inbox every week.
  • CIO
  • CTO
  • CISO
  • CSO
  • CFO
  • CDO
  • CEO
  • Architect Founder
  • MD
  • Director
  • Manager
  • Other
Visit our privacy policy for more information about our services, how Progressive Media Investments may use, process and share your personal data, including information on your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.
THANK YOU