Motorola Mobility, a subsidiary of Motorola, has introduced the EDGE Home Center into its EDGE Service Assurance Software Suite.
Motorola said that with expanded visibility, flexibility and control capabilities, the new offering helps subscribers answer support questions and resolve problems on their own, minimising burden on service provider call centres.
The EDGE Home Centre is a cloud-based, multi-screen, self-help console that enables consumers to set up and manage their home network equipment and services.
The new offering expands subscriber self-care capabilities, and its user-friendly interface is consistent across all computers and Web-enabled mobile devices, enabling subscribers to connect and manage any device or service as needed.
In addition, the cloud-based design provides direct connectivity to service provider provisioning and billing systems for real-time updates.
The company said that new offering’s modular framework supports introduction services such as anti-virus, PC backup, home automation or third-party applications, and enhances user experience for current triple-play or quad-play services, reduces service-provider churn and drives revenues.