Sign up for our newsletter
Technology / Software

MongoDB adds support option to its NoSQL database

NoSQL database firm MongoDB is offering a new support option for customers who want to run the Community Edition of its database software in production environments.

MongoDB’s marketing director, Meghan Gill, wrote in a blog post: "Our Production Support offering is now available as a standalone service – separate from our MongoDB Enterprise software.

"This means that Community Edition users now have access to our world-class team of support engineers."

White papers from our partners

MongoDB, which is currently said to be the fifth most widely used database system in the world, said the service includes 24-hour access to support, with a service-level agreement that promises as little as a two-hour response time, as well as advice from MongoDB engineers.

"Our highly-experienced support team offers consultative, proactive assistance on topics ranging from schema design, index optimisation, performance testing and scaling out," Gill said.

"When you log a ticket with MongoDB Production Support, you can expect a response from someone with deep expertise. Our Technical Services Engineers typically have 10-plus years of experience in IT and complete 9 months of intensive MongoDB training before answering tickets."

However, it doesn not include access to MongoDB’s enterprise version, which offers advanced security, including LDAP and KerberOS, and on-demand training among other features, according to the site.

The standalone support costs $250 per production server per month or $125 per month for testing and quality assurance environments.
This article is from the CBROnline archive: some formatting and images may not be present.