The revenues generated by the mobile operations support systems (OSS) is expected to rise 3.3% rise in 2012 to $9.37bn when compared to 8.6% rise in 2011, according to a new report.
According to ABI Research’s Report on "Operations Support Systems (OSS): The OS Running the Mobile Network," the OSS market will rise as mobile operators ask for efficient profits and enhanced oversight with their networks.
ABI Research forecasting VP Jake Saunders said as mobile operators simplify their legacy OSS architectures and procedures, 2011, 2012, and likely through 2015 should see the benefits of 4G deployments and upgrades.
"The forecast for 2017 is anticipated to surpass US$10,271 million, but that is likely to be down from the market’s peak in 2015 of US$10,768 million," Saunders said.
The mobile OSS marketplace incorporates a rich eco-system of IT software, telecom infrastructure vendors, and system integrators.
Infrastructure independent OSS providers including Amdocs, Oracle, and IBM have secured high value from the OSS market by binding several standardisation efforts by the International Telecommunications Union (ITU), the TM Forum, and the ITIL.
The report revealed that mobile operators have been realising that, even as one can have a effortlessly operating mobile network, have no network outages and competitive pricing of services, and thus far users still churn in substantial numbers.
ABI Research mobile networks practice director Aditya Kaul said that the focus is now on customer experience management.
"To that effect, a number of mobile operators are putting in place OSS tools that help the operators assess the customer experience at a particular moment in time or even in real-time," Kaul said.
Following an investigation, operators found that the major part of the customer base quit the network not due to the definite complaint, while due to lack of network satisfaction, the report said.