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January 25, 2012

McAfee releases new TechMaster services

Services are delivered remotely via phone, online, and/or chat

By CBR Staff Writer

Security technology company McAfee has introduced TechMaster services, a new suite of comprehensive tech support services designed to help consumers meet the growing complexity of devices their individual or family’s digital lifestyle needs.

McAfee TechMaster services include a variety of bundled offerings, which leverage McAfee’s support capabilities, and are delivered remotely via phone, online, and/or chat, allowing consumers to receive help from the comfort of their homes without the hassle of packing up their computers and devices then driving to retail outlets.

Consumers simply allow McAfee TechMaster technicians to connect remotely to their PCs, and they can either watch the agents work or call back when the issue or issues have been resolved.

Under TechMaster services, McAfee has two value offerings: Concierge Gold and Concierge Platinum.

McAfee Concierge Gold provides busy families with a year of unlimited technical assistance and McAfee Concierge Platinum provides consumers with unlimited support by North American, English-speaking agents and a subscription to McAfee All Access, which provides security protection for all of the devices a family owns including PCs, Macs and mobile devices.

McAfee Consumer, Mobile and Small Business executive vice-president John Thode said recent research shows that almost 60m US broadband households had a technical problem.

"Consumers today have numerous devices from their smartphone, tablet, and laptop to their digital cameras, TVs and printers, and there’s no doubt that the need for professional tech support services will continue to grow. Millions of consumers already trust McAfee to protect their digital devices and we’re excited to extend this trusted relationship to now include services that will meet all of their tech support needs," said Thode.

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