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November 7, 2011

ManageEngine introduces mobile access to ServiceDesk Plus On-Demand

Help desk personnel can access ServiceDesk Plus On-Demand at any time, anywhere using mobile devices

By CBR Staff Writer

Network, systems, security, and applications management software offerings provider ManageEngine has extended its support for mobile access to ServiceDesk Plus On-Demand, the ITIL-ready, cloud-based help desk and asset management offering.

With the new enhancment, help desk personnel can now access ServiceDesk Plus On-Demand at any time and from anywhere using mobile devices, such as the iPhone, the iPad, and Android-based smartphones.

The introduction of the mobile interface to ServiceDesk Plus On-Demand helps IT help desk users freeing from the burden of being tied down to their desks to access their help desks.

ServiceDesk Plus On-Demand doesn’t need an additional application software to install hence it can improve service delivery standards and increase customer satisfaction.

ManageEngine also announced the multi-language support capability for ServiceDesk Plus On-Demand to meet the needs of a diverse and global user base. ServiceDesk Plus On-Demand is now available in 14 languages.

ManageEngine Product Management director Rajesh Ganesan said at ManageEngine, it is important to us to ensure that the company’s mobile customers have 24×7 access to the key functionality of their IT help desks.

"The ability to access ServiceDesk Plus On-Demand from a mobile device firms up our commitment to establish quicker and more effective channels of interaction between users and the service desk. Mobile access can help improve response times, and it can help IT personnel report on and resolve incidents more quickly and more flexibly — and that translates directly into greater cost-efficiencies and user satisfaction," said Ganesan.

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