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May 19, 2009

Interactive Intelligence takes over AcroSoft

Interactive Intelligence, a provider of unified IP business communications solutions, acquired AcroSoft to add document management and workflow applications for insurance to its business.

By CBR Staff Writer

Interactive Intelligence focuses on enhancing the AcroSoft product line with regular updates. Interactive Intelligence plans to integrate its IP communications software suite, Customer Interaction Center (CIC) and its upcoming CBPA solution, Interaction Process Automation (IPA) with AcroSoft’s document management and workflow applications.

Interactive Intelligence purchased 100% of the AcroSoft stock in an all-cash transaction but the acquisition is expected not to have material impact on its financial condition. Accordingly, AcroSoft will operate under the Interactive Intelligence brand name and would maintain headquarters in Columbia, S.C.

Dr. Donald E. Brown, founder and CEO of Interactive Intelligence, said: “We acquired AcroSoft to increase our presence in what is already a strong vertical market for us, currently numbering more than 75 insurance customers, including American Family Insurance, Securian, Western & Southern, and many others.

“We believe that we can leverage our large development staff and extensive sales network to build on AcroSoft’s success and grow its base of more than 40 customers in the mid-sized property and casualty, life, and third-party administrator insurance markets. We further believe we can use these new document management capabilities to more quickly fulfill our vision of communications-based process automation (CBPA) applied across a wide range of industries. We’re excited to offer customers new options designed to increase return on investment by consolidating and enhancing technology for document management, business processes, and enterprise and contact center communications.”

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