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April 14, 2015

Infor surges on healthcare with CRM & analytics investment

Software vendor reports fivefold increase in bookings due to cloud uptake.

By Jimmy Nicholls

The software vendor Infor has begun a healthcare drive with further investment into analytics, customer relationships and interoperability suites to cover the sector.

Most significantly the company announced plans to release Infor CloudSuite Clinical in the autumn, which seeks to bring together clinical and business data in a single platform.

Mike Poling, vice president at Infor Healthcare, said: "More healthcare organizations are choosing Infor as their partner because our team understands their specialised needs, and our company keeps investing in and building out our portfolio of healthcare-specific solutions.

"From clinical interoperability and BI [business intelligence], to employee satisfaction and productivity and linking the supply chain to patient outcomes, we are able to offer a deep and wide set of healthcare-specific administrative, business and clinical operational solutions to meet the needs of the even the most specialised institution."

Under the plans Infor will also boost investment in its existing Healthcare Relationship Management product, a customer relationship management (CRM) suite customised for the needs of medical centres and their patients.

Among the problems the company wishes to target are management of referrals, chronic conditions, staff and clinical trials, as well as wider issues of business intelligence.

"Consumer expectations continue to rise as many companies have successfully leveraged modern CRM technologies to proactively engage customers and provide better service," said Barry Chaiken, chief medical information officer at Infor.

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"This shift also affects payers and providers, because consumers now expect greater transparency, proactive wellness programs, unparalleled care and improved overall experiences."

Between May last year and this January the company reported a fivefold increase in bookings for its software-as-a-service healthcare products, an uptake it attributes in part to its UpgradeX Program, which encourages customers to move their enterprise software to the cloud.

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