IBM has launched new online software services that enables automation and control of IT Service Desk functions. The new services add to IBM’s software-as-a-service offerings, enabling automation of a range of IT services critical to maintaining business operations.
To meet the demand of automating IT functions, IBM Tivoli Live – service manager enables clients to start with IT Service Desk functionality, for instance, and grow into more extensive IT automation services as a company’s needs change in IT management areas
Since Tivoli Live – service manager is delivered on the IBM Cloud and based on a subscription model, the service reduces the upfront capital investment and management required by on-premise deployment, the company said.
The service is based on a common platform and architecture that IBM clients use today as on-premise software, where companies need no additional hardware, software licenses or engage in extensive software configuration.
IBM’s Tivoli Live – service manager provides a portfolio of automated functions for IT service management.
Customers can use IBM’s cloud-based, software-as-a-service offerings in combination with on-premise deployment of other IBM software offerings, with the assurance that they work together regardless of the consumption model.
Clients can also integrate both Tivoli Live services for a broader service management environment, the company said.
IBM’s IBM Tivoli Live – service manager’s comprehensive suite of integrated services includes Incident and problem management, IT asset management, service catalogue, change, configuration and release management
