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December 9, 2010

IBM launches new cloud services for IT service desk operations

Adds to IBM's software-as-a-service offerings, enabling automation of a range of IT services

By CBR Staff Writer

IBM has launched new online software services that enables automation and control of IT Service Desk functions. The new services add to IBM’s software-as-a-service offerings, enabling automation of a range of IT services critical to maintaining business operations.

To meet the demand of automating IT functions, IBM Tivoli Live – service manager enables clients to start with IT Service Desk functionality, for instance, and grow into more extensive IT automation services as a company’s needs change in IT management areas

Since Tivoli Live – service manager is delivered on the IBM Cloud and based on a subscription model, the service reduces the upfront capital investment and management required by on-premise deployment, the company said.

The service is based on a common platform and architecture that IBM clients use today as on-premise software, where companies need no additional hardware, software licenses or engage in extensive software configuration.

IBM’s Tivoli Live – service manager provides a portfolio of automated functions for IT service management.

Customers can use IBM’s cloud-based, software-as-a-service offerings in combination with on-premise deployment of other IBM software offerings, with the assurance that they work together regardless of the consumption model.

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Clients can also integrate both Tivoli Live services for a broader service management environment, the company said.

IBM’s IBM Tivoli Live – service manager’s comprehensive suite of integrated services includes Incident and problem management, IT asset management, service catalogue, change, configuration and release management

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