View all newsletters
Receive our newsletter - data, insights and analysis delivered to you
  1. Technology
  2. Software
October 12, 2009

IBM to manage utility billing system for City of Austin

New billing system includes Oracle customer care and billing application running on IBM websphere and Tivoli middleware

By CBR Staff Writer

IBM has signed an eight-year agreement to install and manage a new utility services billing system for the City of Austin that is designed to improve customer service while preparing the city for broader green energy initiatives.

According to IBM, the new billing system will support the city’s electric, water and waste-collection operations and other city operational fees. It will have an open architecture, be compatible with other city systems, and be capable of providing real time access to information for customers and employees.

The company said that the goal is to provide a single point of contact for customers through multiple communications channels for utility-based products and services.

In addition, the new billing system, will allow the city to begin implementing a smart electric grid. By providing consumers with real-time information on their energy consumption, smart grids help customers better manage their energy usage and lower their monthly bills.

Content from our partners
Rethinking cloud: challenging assumptions, learning lessons
DTX Manchester welcomes leading tech talent from across the region and beyond
The hidden complexities of deploying AI in your business

The new billing system consists of the Oracle Customer Care and Billing application running on IBM WebSphere and IBM Tivoli middleware.

Jeff Smith, vice president of communications sector solutions at IBM, said: The City of Austin has long been at the forefront of green energy initiatives, so we are excited to work with the city on this new billing system, which will lay the groundwork for the development of a smart grid in Central Texas.

Websites in our network
Select and enter your corporate email address Tech Monitor's research, insight and analysis examines the frontiers of digital transformation to help tech leaders navigate the future. Our Changelog newsletter delivers our best work to your inbox every week.
  • CIO
  • CTO
  • CISO
  • CSO
  • CFO
  • CDO
  • CEO
  • Architect Founder
  • MD
  • Director
  • Manager
  • Other
Visit our privacy policy for more information about our services, how Progressive Media Investments may use, process and share your personal data, including information on your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.
THANK YOU