HP has signed an agreement worth $305 million to manage California’s Welfare Client Data Systems.
The five-year agreement will see HP provide a suite of IT services for CalWORKS Information Network (CalWIN), which is an online automated platform which determines eligibility determination, benefit calculation and management systems for welfare applicants.
The system serves 485 sites across 18 California counties and is designed to increase staff productivity and efficiency to help improve the delivery of services.
Hali Reyes, executive director, WCDS, said: "It is important that California health and welfare workers have access to collaborative, flexible solutions that enable the quick and accurate delivery of benefits to qualified families."
"With HP as our technology vendor, we are confident that CalWIN will continue to provide county managers the necessary tools to improve service delivery, increase productivity and efficiency, enhance accuracy and reduce the overall cost of program administration."
The CalWIN system is one of the largest human services systems in the U.S. and supports nearly 12,000 employees that are responsible for providing services to more than 2.6 million families in California.
Susan Arthur, VP, Health and Life Sciences, HP, said: "The ability to provide California’s WCDS consortium a reliable infrastructure solution is vital to streamlining operations so people in need receive the appropriate benefits in a timely manner."
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"The implementation of CalWIN demonstrates that technology can play an important role in meeting complex business objectives to support customer service delivery to Californians."
As part of the contract, HP will implement modernisation projects to help improve business intelligence, document management and customer service functions.
