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November 5, 2014

Fujitsu maximises efficiency at Heathrow’s Terminal 2

The Japanese IT firm makes check-ins, baggage handling systems and security screening faster.

By Amy-Jo Crowley

Heathrow’s Terminal 2 has improved baggage systems and passenger experience thanks to a £34m network infrastructure project implemented by Fujitsu.

The £2.5bn Terminal 2, known as the Queen’s Terminal, is a refurbishment of what was the very first passenger building, opened by the Queen in 1955.

In a four-year deal, the Japanese firm implement the terminal’s integrated network system, which it claims has helped to make it more efficient for the thousands of employees and passengers who pass through it daily.

Passenger can now pass through check-ins, baggage handling systems and security gates faster as the technology allows them to check-in at any desk, instead of a desk designated to a specific airline.

The refurbishments have also provided employees with access to Wi-Fi and real-time information, which Fujitsu claims has improved communications and other travel services.

Neil Clark, Chief Information Officer at Heathrow, said: "The transformation project at Heathrow has ensured we provide world class facilities.

"The network is vital for our operation and through that Fujitsu played a key part in delivering a world class terminal. This partnership has worked well and as a result we are looking at working with the team closely on further projects."

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Fujitsu, which reported a 31.5% increase in profit to $221m for the first half of the fiscal year, also announced that it will provide all radio and cellular services for the airport for the next two years.

Stewart Saunderson, Director of Delivery, Network & Telecoms, Fujitsu UK & Ireland: "Being a part of this significant transformation project has been very exciting.

"Fujitsu is committed to helping businesses create a good experience and reduce pain points for their customers. Fujitsu’s role will remain positive bringing a strong, co-operative relationship between Fujitsu and Heathrow in years to come."

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