View all newsletters
Receive our newsletter - data, insights and analysis delivered to you
  1. Technology
  2. Software
December 23, 2008

Eset selects InQuira to enhance customer service infrastructure

Eset, a provider of security software, has selected InQuira, a provider of integrated software applications for web self-help, to enhance its global customer service infrastructure.

By CBR Staff Writer

Eset will use InQuira’s InQuira version 8.1 with multi-lingual dictionary, a knowledge management platform that enables users to author and access content across multiple languages, including using cross-lingual natural language search, to power its global web self-service, agent-assisted support and website search.

InQuira has said that its cross-lingual capabilities are particularly relevant to the implementation, as Eset is consolidating its separate international websites into a single property to serve the needs of all customers, partners and employees, regardless of geographic location.

Mike Murphy, CEO of InQuira, said: Support inquiries in the antivirus industry often carry a higher degree of urgency, so online and call center support become even more of a competitive differentiator. Eset’s global initiative is raising the bar for the industry standard of service, and we look forward to working with them in the coming months to consolidate their international support into one global support powerhouse.

Lance Smith, director of customer care at ESET, said: To maintain our exceptionally high customer retention rate, we aim to address any support inquiry as quickly and accurately as possible, regardless of channel or geographic location. InQuira’s multilingual and natural language capabilities will help us insure that we continue to deliver superior online and agent-assisted support.”

Content from our partners
Rethinking cloud: challenging assumptions, learning lessons
DTX Manchester welcomes leading tech talent from across the region and beyond
The hidden complexities of deploying AI in your business

Websites in our network
Select and enter your corporate email address Tech Monitor's research, insight and analysis examines the frontiers of digital transformation to help tech leaders navigate the future. Our Changelog newsletter delivers our best work to your inbox every week.
  • CIO
  • CTO
  • CISO
  • CSO
  • CFO
  • CDO
  • CEO
  • Architect Founder
  • MD
  • Director
  • Manager
  • Other
Visit our privacy policy for more information about our services, how Progressive Media Investments may use, process and share your personal data, including information on your rights in respect of your personal data and how you can unsubscribe from future marketing communications. Our services are intended for corporate subscribers and you warrant that the email address submitted is your corporate email address.