eBay has suffered another major outage in the UK, the second in a matter of weeks.
The auction site was hit by a significant period of downtime over the weekend, leaving sellers and buyers unable to browse or complete transactions.
Many took to social media to vent their frustrations, with one customer saying they had been told that the eBay complaints queue was more than seven hours long.
The company, which recently celebrated its 15th year operating in the UK, admitted an outage had occurred and was now fixed, with Sri Shivananda, VP of eBay’s global platform and infrastructure group, saying that power and storage arrays were to blame.
"On behalf of the company and our team, I apologize to the eBay customers affected by this incident. As a marketplace, we understand how important it is that we maintain a reliable platform for our buyers and sellers. We regret that today we didn’t meet the high expectations our customers have for us," Shivananda wrote in a company blog post.
"We are currently examining the details around today’s disruption. Based on our investigation so far, we believe it may have been the result of unexpected power issues with storage arrays linked to some of our databases. These issues caused a limited number of databases to go offline, interrupting site functionality for some users."
The series of outages will do little to help restore public confidence in eBay, which along with its payments provider PayPal has been the victim of several high-profile cyberattacks. A recent poll found nearly half (49%) of UK adults would be less inclined to use eBay in the future following these attacks.
