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October 9, 2013

Compuware APMaaS simplifies mobile, web and third-party problem resolution

New monitoring dashboards provide automatic analysis for performance, availability and third-party services.

By Claire Vanner

Compuware has launched a new platform that aims to help customers manage mobile, web and third-party performance from a single platform.

The Compuware APMaaS Platform offers a simplified, zero-configuration user interface for quick time-to-value. Powered by its global third-party service monitoring platform, Outage Analyzer makes Performance management easier and more powerful than ever.

Utilising the APMaaS platform results in faster problem resolution, increased website uptime and optimised user experience for customers.

The breadth of its synthetic monitoring platform, which includes the broadest browser, real user and mobile coverage on the market, sets Compuware APMaaS apart from other solutions. Additionally, automatic third-party service monitoring takes it far beyond what other synthetic monitoring services offer.

"Our customers leverage third-party providers for a variety of strategic reasons including performance optimization, social, web analytics and advertisements," said Steve Tack, VP of Product Management for Compuware’s APM business unit.

"Generally, third-party performance is outside the control of IT operations, but they still need visibility into their performance because it impacts the overall user experience. By providing a simple and easy way to automatically identify third-parties and monitor them proactively, companies are able to ensure third-parties are positively supporting the business."

The new generation APMaaS platform now includes the Zero-Configuration Performance Dashboard to deliver instant value to IT operations, application owners, and application support teams from Compuware’s APMaaS Synthetic Monitoring platform via a web interface.

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The new Automatic Third-Party Service Monitoring and Analysis, powered by the Outage Analyzer technology platform which utilises the collective intelligence of the Compuware APMaaS platform, the analytics engine automatically detects third-party services and analyses them in real-time for global or regional outages and performance degradations.

New with this release is the personalisation of outage information. Compuware APMaaS now automatically identifies which third-party customers are using, what the real-time performance of third-parties is for them, and proactively notifies customers in real-time if a global or regional outage or performance degradation is detected or is affecting them.

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