McDonald Information Service (MIS) provides its members and their correspondent customers a range of proprietary information services to facilitate compliance with anti-money laundering (AML), trade and embargo, fraud and credit programs. These services include identification verification and matching of names against sanctions lists (such as OFAC) or other monitoring sources. The new case management tool is expected to streamline the handling of these alerts from receipt of an alert, to investigation and resolution.
When an MIS client receives an alert notification, MIS CM guides the client through the research and resolution process.
According to Cicada, MIS CM was developed using the case management functionality and components of Cicada profiler, the company’s software for know your customer business process improvement and integration. Users of the MIS CM case management tool can optionally upgrade to the Cicada profiler.
Rich Rager, vice president of operations at MIS, said: MIS CM was built in response to our members requests for a tracking and alerting system for our monitoring services, Feedback from our clients has been extremely positive, noting the tools ease of use and impressive functionality.
