Zurich Insurance has deployed a claims handling platform, developed by Capgemini and Guidewire Software, to improve data managment and efficiencies.
This is the first phase of a multi-year project from the insurance company to transform the claims processing within the business.
The Guidewire ClaimCentre, Thunderhead.com, as well as other applications have been deployed to help reduce costs and to improve customer experience across the UK.
The integrated systems work by reducing the amount of manual processing required and improve data management as well as minimise losses caused by fraud and claims leakage.
ClaimCentre’s deployment replace 12 legacy systems and a number of claims processes for multiple lines of business, with a single web based system.
Adam Warwick, Director of Business Change, Zurich, said: "Transforming our claims handling process allows Zurich to respond to our brokers and customers more effectively and demonstrates our continued commitment to exceptional customer service."
"The new system provides improved claims data as well as a more consistent claims service experience across our business, whilst at the same time allows us to de clutter our legacy estate to create a modern business leading platform."
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Initially the system is being used for its UK personal lines customers before being rolled out to Commercial Broker and Zurich Municipal customers as part of phase two.
Nigel Walsh, VP, Capgemini Financial Services UK & Ireland, added: "We are delighted to have completed the first phase of this significant programme, on time and to budget to help improve Zurich’s operational efficiency and client outcomes."
"The successful delivery of a programme, with this scale and complexity, reaffirms our clear ability to combine world class insurance domain expertise with proven Guidewire experience to deliver a true business transformation. We are delighted to be working with Zurich on the next phase of this programme."
